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Customer Questions & Answers for
Galaxy S4

Make your life richer, simpler, and more fun
Customer Questions & Answers:
39 Questions
 | 
13 Answers
Overall Rating:
4.584 out of 5
4.6
out of
5
(245 Reviews)245

Questions & Answers for samsung Galaxy S4

Question

How can I retrieve my data from root storage?

My screen is broken (display and touch not working) and I need to unlock my phone with a pattern to access it on my PC via USB. How can I retrieve my data?
asked 2 weeks, 3 days ago
Mu2444
on Galaxy S4
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Good Day

You can get in touch with our Live Chat Team. They’ll be able to talk you through it. Follow this link: http://livechat.support.samsung.com/LiveChat/customer/africa_en

Kind Regards
Samsung South Africa
answered 2 weeks, 3 days ago
Samsung South Africa
Johannesburg, South Africa
0points
0out of 0found this answer helpful.
Question

how can i recover deleted photos quickly?

asked 1 month ago
Leandri
south africa
on Galaxy S4
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Good Day

You can get in touch with our Live Chat Team. They’ll be able to talk you through it. Follow this link: http://livechat.support.samsung.com/LiveChat/customer/africa_en

Kind Regards
Samsung South Africa
answered 4 weeks, 2 days ago
Samsung South Africa
Johannesburg, South Africa
0points
0out of 0found this answer helpful.
Question

How do I stop my external speaker activating automatically every time I answer a call

How do I stop my external speaker activating automatically every time I answer a call
asked 4 months, 3 weeks ago
Peter
on Galaxy S4
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Good Day

You can get in touch with our Live Chat Team. They’ll be able to talk you through it. Follow this link: http://livechat.support.samsung.com/LiveChat/customer/africa_en

Kind Regards
Samsung South Africa
answered 4 months, 2 weeks ago
Samsung South Africa
Johannesburg, South Africa
0points
0out of 0found this answer helpful.
Question

After Updating the S4 yesterday, the Messages App does not want to open and give a error message "Unfortunaly Messages has stopped working"

asked 6 months ago
Helmutln
South Africa
on Galaxy S4
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Good Day

You can get in touch with our Live Chat Team. They’ll be able to talk you through it. Follow this link: http://livechat.support.samsung.com/LiveChat/customer/africa_en

Kind Regards
Samsung South Africa
answered 6 months ago
Samsung South Africa
Johannesburg, South Africa
0points
0out of 0found this answer helpful.
Question

how many screen replacements do i get

Top screen crack and bottom button crack
asked 8 months ago
Sharnal
Durban
on Galaxy S4
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Good Day

You can get in touch with our Live Chat Team. They’ll be able to talk you through it. Follow this link: http://livechat.support.samsung.com/LiveChat/customer/africa_en

Kind Regards
Samsung South Africa
answered 8 months ago
Samsung South Africa
Johannesburg, South Africa
0points
0out of 0found this answer helpful.
Question

When are we getting lollipop updates for samsung galaxy s4???

asked 8 months ago
Sakhile
Kemptop Park
on Galaxy S4
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Good Day

You can get in touch with our Live Chat Team. They’ll be able to talk you through it. Follow this link: http://livechat.support.samsung.com/LiveChat/customer/africa_en

Kind Regards
Samsung South Africa
answered 8 months ago
Samsung South Africa
Johannesburg, South Africa
-9points
0out of 9found this answer helpful.
Question

When will the Lollipop update be released for the S4 in SA?

asked 1 year ago
Andrew
Johannesburg
on Galaxy S4
-17points
1out of 19found this question helpful.
1 answer
Answers
answer 1
Good Day

You can get in touch with our Live Chat Team. They’ll be able to talk you through it. Follow this link: http://livechat.support.samsung.com/LiveChat/customer/africa_en

Kind Regards
Samsung South Africa
answered 1 year ago
Samsung South Africa
Johannesburg, South Africa
-47points
1out of 49found this answer helpful.
Question

why dont the ringtone for receiving sms make sound?, it rings for Wa, Messenger ect, but not for sms

asked 1 year, 1 month ago
Hannelie
Bethal, Mpumalanga, South Africa
on Galaxy S4
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Good Day

You can get in touch with our Live Chat Team. They’ll be able to talk you through it. Follow this link: http://livechat.support.samsung.com/LiveChat/customer/africa_en

Kind Regards
Samsung South Africa
answered 1 year, 1 month ago
Samsung South Africa
Johannesburg, South Africa
0points
0out of 0found this answer helpful.
Question

Can I get the stock Firmware files (CSC, MODEM ect) anywhere?

I have upgraded my firmware, or rather tried to for 5.0 (including the CSC and MODEM files. I realized afterwards that I only needed to update the PDA file (in Oden). Now I have the problem where my entire phone is not completely South African anymore... Is there a way to revert back to the stock files?

When restarting the phone (with volume up, home and power button held in) it states that the warranty is not void, so Im hoping that is true.
asked 1 year, 2 months ago
SyanideSS
Roodepoort, Gauteng
on Galaxy S4
-1point
1out of 3found this question helpful.
1 answer
Answers
answer 1
Good Day

You can get in touch with our Live Chat Team. They’ll be able to talk you through it. Follow this link: http://livechat.support.samsung.com/LiveChat/customer/africa_en

Kind Regards
Samsung South Africa
answered 1 year, 2 months ago
Samsung South Africa
Johannesburg, South Africa
0points
0out of 0found this answer helpful.
Question

S Translator :Does anyone know when the Afrikaans language will be included as an option in this app

) I have been using the S Translator which is very helpful so thanks for that, but unfortunately I am unable to translate from English to Afrikaans which is a huge need in my neck of the woods. I was wondering if this is now available or in the works or.... Please if someone could update me that would be a great help. Thanks. Best Regards
asked 1 year, 4 months ago
Charlie
on Galaxy S4
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Good Day

You can get in touch with our Live Chat Team. They’ll be able to talk you through it. Follow this link: http://livechat.support.samsung.com/LiveChat/customer/africa_en

Kind Regards
Samsung South Africa
answered 1 year, 4 months ago
Samsung South Africa
Johannesburg, South Africa
0points
0out of 0found this answer helpful.
Question

how do i bypass my samsung s4,its locked the screen

How do I bypass my Samsung s4, I have forgotten the password and now my screen is locked
asked 1 year, 4 months ago
jamela.justice@gmail.com
Gauteng
on Galaxy S4
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Good Day

You can get in touch with our Live Chat Team. They’ll be able to talk you through it. Follow this link: http://livechat.support.samsung.com/LiveChat/customer/africa_en

Kind Regards
Samsung South Africa
answered 1 year, 4 months ago
Samsung South Africa
Johannesburg, South Africa
0points
0out of 0found this answer helpful.
Question

SECURITY FEATURES

OF THE SECURITY FEATURES BUILT IN, ARE THEY AVAILABLE IN ALL COUNTRIES, SUCH AS ZIMBABWE FOR SAMSUNG I9505
asked 2 years, 7 months ago
memo
zimbabwe
on Galaxy S4
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

When will galaxy S4 duos, will come out on the european market?

asked 2 years, 7 months ago
florinbratulescu
Bucharest, Romania.
on Galaxy S4
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

S4 vs S4 mini

I am due for my upgrade - which would be the better one? Not a tech savy person, just want a nice phone
asked 2 years, 7 months ago
Yolande
on Galaxy S4
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Why does the camera restart the phone and will there be a fix soon ?

A few times when I use the camera on the Galaxy s4 it restarts the phone why ?
asked 2 years, 8 months ago
Ghostchant
Pretoria, south africa
on Galaxy S4
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Can I download e-books on Samsung Galaxy III

I would like to know if I can download e-books. In which format? Will it be compatible with Kindle books
Can I download Audible books on my Samsung Galaxy?
Sometimes it is not available in South Africa. Can you assist?
asked 2 years, 8 months ago
Hannelie
South Africa
on Galaxy S4
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

When will the Note3 hit South Africa?

asked 2 years, 8 months ago
IGA911
George, South Africa
on Galaxy S4
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

how to sync my outlook calender to my phone. kies is not working

kies is not working, it only syncs the contacts
asked 2 years, 9 months ago
nazeem
south africa
on Galaxy S4
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

can you record phone calls with samsung s4

asked 2 years, 9 months ago
anton66
south africa
on Galaxy S4
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Does this phone support 4G and LTE? on the US T-mobile & AT&T networks?

asked 2 years, 9 months ago
late
California
on Galaxy S4
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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